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Reports/Noah Patel
Noah Patel

Noah Patel

Scored
Retention & Account Health·Customer Success·Oct 9, 2026

The renewal and recovery plan are substantive outcomes, but the three-day delay in surfacing a severe health decline conflicts directly with the account-health instructions. The score reflects strong …See more

Score
7.2/10
Pattern
Escalating Claims
Language has grown more confident across recent weeks while the evidenced outcomes have narrowed.
Criteria Analysis

Impact & Outcomes

Score
8.4 / 10
Comparison
Not enough prior data for a baseline comparison.
Evidence
I closed the Lumen renewal at $84k for one year and documented the procurement steps for the team.
Interpretation
A secured $84k renewal is a completed, measurable retention outcome and directly supports this goal's account-outcome requirement.

Execution Quality

Score
7.4 / 10
Comparison
Not enough prior data for a baseline comparison.
Evidence
The recovery call is now booked for Tuesday with the VP Operations, and I drafted a 30-day adoption plan around the two workflows their team has stopped using.
Interpretation
The recovery work is specific and complete enough to execute, although it began later than the account-health process required.

Ownership & Initiative

Score
5.4 / 10
Comparison
Not enough prior data for a baseline comparison.
Evidence
I waited until Thursday to flag the churn risk because I expected the usage to recover after training.
Interpretation
The goal explicitly rewards risks surfaced early, and the account rule requires a two-point health drop to be escalated within 24 hours; this three-day delay left a material churn risk unowned.
Coaching
Escalate any two-point health-score drop within 24 hours and build the recovery plan after the risk is visible, not before.

Collaboration

Score
7.8 / 10
Comparison
Not enough prior data for a baseline comparison.
Evidence
I also helped Emily rebuild the executive review for Vertex.
Interpretation
This is direct support on shared customer work, although the report does not show whether the rebuilt approach was documented for reuse beyond one teammate.

Communication

Score
6.2 / 10
Comparison
Not enough prior data for a baseline comparison.
Evidence
Fairview's health score fell from 7 to 4 on Monday after weekly active users dropped 31%.
Interpretation
The written report is admirably specific and honest, but the same information was not communicated when action was needed, which falls short of the instruction to surface churn risk early.
Coaching
Send the risk alert the day the threshold is crossed, using the health-score and usage changes as the first line.

Growth & Learning

Score
8.0 / 10
Comparison
Not enough prior data for a baseline comparison.
Evidence
Next week I will check Fairview usage daily and escalate if either workflow remains below 60% of its prior baseline.
Interpretation
The response changes the monitoring approach and defines an observable escalation threshold, showing learning from the missed signal.