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Reports/Sofia Nguyen
Sofia Nguyen

Sofia Nguyen

Scored
Retention & Account Health·Customer Success·Oct 9, 2026

Solid, reliable delivery. Evidence is specific with only minor gaps in follow-through.

Score
8.2/10
Criteria Analysis

Impact & Outcomes

Score
9.4 / 10
Comparison
Not enough prior data for a baseline comparison.
Evidence
Two renewals closed this week worth $125k combined.
Interpretation
Outcomes are named and tied to a figure, so each claim can be checked without a follow-up question. Target hit: Delivered results tied to a metric or clear outcome.

Execution Quality

Score
9.1 / 10
Comparison
Not enough prior data for a baseline comparison.
Evidence
Ran the health review across the full book and surfaced 3 risks before they showed up in usage data.
Interpretation
Work is complete and holds up — no loose ends handed to someone else to close. Target hit: Work is correct, complete, and holds the quality bar.

Ownership & Initiative

Score
8.1 / 10
Comparison
Not enough prior data for a baseline comparison.
Evidence
Two renewals closed this week worth $125k combined.
Interpretation
Took problems end to end without being asked, including one nobody had assigned. Target hit: Takes problems end-to-end without being asked.

Collaboration

Score
7.6 / 10
Comparison
Not enough prior data for a baseline comparison.
Evidence
Ran the health review across the full book and surfaced 3 risks before they showed up in usage data.
Interpretation
Actively unblocked teammates and shared what worked instead of keeping it local. Target hit: Actively unblocks and elevates teammates.

Communication

Score
7.3 / 10
Comparison
Not enough prior data for a baseline comparison.
Evidence
Two renewals closed this week worth $125k combined.
Interpretation
Gets the facts across; the significance of them is left for the reader to work out. Target approached: Written updates are specific, concise, and honest.

Growth & Learning

Score
8.5 / 10
Comparison
Not enough prior data for a baseline comparison.
Evidence
Ran the health review across the full book and surfaced 3 risks before they showed up in usage data.
Interpretation
Diagnosed what was not working and changed the approach rather than repeating it. Target hit: Diagnoses what is not working and tests a change.